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Questions, answered

Everything you need to know about our concerts, tickets and working with us. Can't find your answer? Get in touch.

Tickets

Where can I buy tickets?

Every concert page lists its cities, and each city is a ticket: tap it and you go straight to the right ticket seller. See all concerts.

I'm having trouble buying tickets. What should I do?

Tickets are sold by the ticket seller for each city, so they can fix most payment and order problems fastest: use the help or contact link on their ticket page. Still stuck? Write to us or call +1 (416) 880 7125 and we'll help.

I didn't receive my tickets. What should I do?

If you purchased your tickets online and haven't received them by email, please check your spam, junk, promotions, and other email folders. Your tickets may have been filtered there. Still can't find them? Contact the ticket seller for your city with your order number.

Can I get a refund or exchange my ticket?

Refund or exchange requests may be possible depending on the venue's policy. Please check directly with the venue regarding their refund or exchange policy.

Do you sell tickets at the door?

Tickets may be available at the door, depending on the event and availability. However, we recommend purchasing your tickets in advance, as some shows may sell out before the event. Please check the specific event details for the most up-to-date information.

Can I pay cash for my ticket?

Cash payment may be available for some events. Please check the specific event details or contact us to confirm whether cash tickets are available. We're always happy to help!

What happens if a show is cancelled or moved?

We update the concert page right away, and the ticket for that city shows the change. Refunds and exchanges go through the ticket seller you bought from.

Can I give my ticket to someone else?

That depends on the ticket seller for your city. Check your order email or the seller's help page: it explains how to pass a ticket on.

How do I get a receipt for my tickets?

Your order confirmation from the ticket seller is your receipt. If you need another copy, ask the seller through the link in that email.

At the show

Are there age restrictions?

All ages are welcome! If there are any age restrictions for one of our events, we always make sure to clearly indicate them on the event flyer.

Is it seated or standing?

It depends on the concert! General Admission tickets are standing-room only. If seated sections are available, they will be offered as VIP tickets. For seated concerts, you'll be able to select your seat when purchasing your ticket.

What time should I arrive?

We always announce the door opening time for each concert: you'll find it with each city on the concert page. As there may be long lines, we recommend arriving approximately one hour before the show to allow enough time for entry.

Can I meet the artists or take a photo with them?

Meet & Greet opportunities are available for some concerts and will be announced when offered. If a Meet & Greet is available, you'll find the details and tickets on the event page. Please note that Meet & Greet tickets are limited and may sell out quickly. We'd love for you to meet the artist and take a photo together!

How do I find the venue?

Each city on the concert page has a Map link that opens the venue in Google Maps, and Add to calendar saves the date and times to your phone.

Is the venue accessible?

Accessibility depends on the venue. Check the venue's website or ticket page, or write to us before the show and we'll help.

Work with us

I'm an artist. How can I perform with ProArts?

If you're interested in performing with ProArts, please send us your artist bio, music/EPK, live performance videos, social media links, and your availability. Our team reviews artist submissions based on upcoming projects, venues, and programming needs. While we can't guarantee a performance opportunity, we're always interested in discovering new artists and potential collaborations. You can contact us through our website or social media with your materials, and we'll keep you in mind for future opportunities.

Can I work with you as a photographer or crew member?

Absolutely! We're always happy to connect with photographers, videographers, event crew, and people who are interested in gaining experience in live events. From time to time, we also have internship and volunteer opportunities available, depending on the event and our production needs. If you're interested, please send us a brief introduction and let us know what you'd like to get involved with, along with a link to your portfolio or previous work if applicable. We'd be happy to keep your information on file and reach out when a suitable opportunity comes up!

How can my business sponsor an event?

We'd love to hear from businesses interested in sponsoring our events! Please contact us with your business details and the event you're interested in supporting. We'd be happy to send you our sponsorship packages and discuss the available opportunities to find a partnership that works for both sides.

What do sponsors get?

Your logo in Our sponsors on the page of the concert you support, linked to your website, and a place in the sponsor spotlight on our concerts page. We build sponsorship packages around what matters to you, so tell us what you have in mind.

We're a venue or a promoter. Can we work together?

We'd like to hear from you. Tell us about your venue or your project on the contact page.

I'm from the press. Who do I write to?

Write to proartsproductionx@gmail.com with your outlet and the concert you'd like to cover.

Can we sponsor one concert or one city?

Tell us the concert or the city you have in mind: we build each package around what matters to you. See how sponsoring works.

Is a sponsorship a donation?

No. Sponsorship comes with promotion for your business, so it is a marketing cost and not a donation. To support our nonprofit work, see ProArts Hub.

Stay in touch

How can I hear about new concerts?

Leave your email and city in Get the next one first and we'll tell you when tickets go on sale near you. You can also follow us on Instagram and Facebook.

How can I contact you?

Email us at proartsproductionx@gmail.com or call +1 (416) 880 7125.

About ProArts

Which cities do you bring concerts to?

Toronto, Montréal, Calgary and Vancouver. Every concert page lists its cities and venues: see all concerts.

What is the difference between ProArts Productions and ProArts Hub?

ProArts Productions presents ticketed concerts and tours across Canada. ProArts Hub is our nonprofit: it runs free and community programs in Toronto, like Concerts on Connolly. Visit ProArts Hub.

ProArts Hub

What is ProArts Hub?

ProArts Hub is our nonprofit. It supports artists and communities in Toronto through music: Concerts on Connolly, community workshops and partnerships. Visit ProArts Hub.

How can I volunteer or donate?

Tell us what you'd like to do on the contact page, or see two ways to support ProArts Hub. Donations help keep our community concerts free.

Concerts on Connolly

Are the Concerts on Connolly free?

Yes. Every concert in Wadsworth Park is free. Donations help keep it that way. See the dates.

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Questions about a show or a sponsorship?

Write to us or call. We answer every message.